Review funnels for local businesses
Hear about a bad experience while you can still fix it.
Customers scan a QR code and rate their visit; you are alerted at once when someone is unhappy, and every customer gets your review links.
Works from a QR code or a link. No website or developer needed.
Your business
How would you rate your experience?
Try it: tap a star to see where that customer goes.
Review links, right away
The thank-you screen shows your review links.
Share your experience with others
Google
Yelp
Facebook
You hear about it first
- Asked what went wrong
- Asked if you may contact them
- You are alerted at once
Leave more feedback or a review
Both paths lead to the same review links.
Watch how it works
A short video: 1 minute 42 seconds.
How it works
One question, then the right next step.
The same flow for every customer. What changes is what you learn, and how fast.
Step 1
Ask every customer
Print the QR code or send the link. Every customer gets the same question: how was your visit? One tap on a star answers it.
Step 2
Hear about problems first, and fix them
A low rating asks what went wrong and whether you may get in touch. You get an email at once with the answers and the contact details.
Step 3
Every customer can leave a public review
Happy customers see your review links straight after rating. Unhappy customers get a button that opens the same links. Nobody is blocked.
See every feature, or read how a review funnel routes customers by rating.
The recovery inbox
Every low rating, with what you need to put it right.
When a customer leaves a low rating, it reaches you by email at once and stays in your recovery inbox until you have dealt with it.
An alert, at once
The email has the rating, what the customer wrote and how to reach them.
What went wrong, in their words
Each answer is shown under the question you asked.
Contact details, with permission
The name, email or phone number they left, and whether they agreed to be contacted.
New, contacted, resolved
Mark each item as you work it, and keep a private note of what you agreed.
One follow-up, with your review links
After you resolve an item you can send one follow-up email with your review links, if the customer left an email address and agreed to be contacted.
Recovery inbox
Customers who left a low rating. Get in touch, put it right, then mark it resolved.
- New (1)
- Contacted (0)
- Resolved (0)
What they told you
We're sorry we let you down. What went wrong?
We waited a long time for our order and nobody told us why.
Contact details
Agreed to be contacted
Alert emailed
An example with made-up details. The buttons work: try them.
Why RepRocket exists
I have watched angry customers, ready to leave one star, change their minds and leave five. It happened after I reached out personally and fixed the problem.
I built RepRocket so you hear about a bad experience first, with enough detail to act, before it becomes a public review.
Review calculator
See what your rating goal takes.
Find your business, set the rating you want, and see how many 5-star reviews it takes, worked out from the exact count at each star level on Google.
- BusinessFind your business, step 1 of 3, current
- GoalSet a goal, step 2 of 3
- ResultSee what it takes, step 3 of 3
Find your business
Search for it the way you would on Google Maps: the name and the town.
The climb drawn out, when Google's rating steps up, and what asking for the reviews could take: Open the full calculator
Pricing
Plans and prices
Every plan includes every feature: unlimited funnels, custom domains, white label, Google figures for each location, review links for any site, and CSV export. Start with a free trial, or start today.
Free trial
14 days freethen $97 a month
Business with everything included, free for 14 days.
1 location
- Renews at $97 a month unless you cancel before the trial ends.
- A card is required at checkout.
- One free trial per business.
Business
Recommended$97per month
For a business with one location.
1 location
- Starts today, with no trial.
Business Mogul
$297per month
Great for franchise or multi-location businesses.
5 locations included, then $30 a month for each extra location
- Starts today, with no trial.
Everything included on every plan
No feature is held back for a bigger plan. The only difference is how many locations you run.
- Unlimited review funnels
- Unhappy customers reach you first, and everyone gets your review links
- Instant alerts and a recovery inbox for low ratings
- QR cards and coupons
- Your own subdomain, and custom domains
- White label: your logo, colors and domain
- Team members with their own roles
- Google figures for each location, review links for any site, and CSV export
- Analytics for each location and for all of them
Questions about the trial, extra locations or changing plans? See plans and prices.
What happens when someone leaves a low rating?
They are asked what went wrong and whether you may contact them. You get an email at once with their answers and any contact details they left, and the rating appears in your recovery inbox.
You mark it contacted, then resolved. The customer still gets a button that opens your review links.
Can an unhappy customer still leave a public review?
Yes. Nobody is blocked. After a low rating the customer sees a button that opens the same review links a happy customer sees.
RepRocket gives you the chance to fix the problem. It does not hide the review links.
Do I need a website or a developer?
No. Each funnel is a page we host, with its own link and QR code. You choose the questions and add your review links in the dashboard, then print the code or share the link.
Does this follow Google's review rules?
Yes. By default we ensure that all review templates are handled according to Google's terms of service. Businesses are given high flexibility over how they want to handle their funnels. You can change the flow, and the builder states the Google terms at the places where you make those choices. Businesses that use Google Business services are responsible for their own compliance with Google's terms of service.
How do the plans differ?
The plans differ only in locations. Business: 1 location. Business Mogul: 5 locations included, then $30 a month for each extra location.
Everything else is the same on both: unlimited funnels, custom domains, white label, Google figures for each location, review links for any site, and CSV export.
Can I use my own domain?
Every funnel gets its own address on reprocket.app.
Every plan also lets you use a domain of your own, with your own branding.
What does the trial include?
New customers can try Business free for 14 days, with 1 location and everything included. It renews at $97 a month unless you cancel before the trial ends. A card is required at checkout, and there is one free trial per business.
Be the first to hear when a visit goes wrong.
Set up your first funnel, print the QR code, and start hearing from every customer.