Documentation
Longer guides and step-by-step tutorials for setting up RepRocket: locations, your team, routing, white label and QR cards.
Guides
Account setup guide
From sign-up to your first ratings: plan, locations, first funnel, alerts, team and QR cards.
Creating and launching your first funnel
Make a funnel, make it look like you, test it on your phone and put it where customers are.
Routing guide: what customers see after they rate
The standard routing, the review-site rules to keep to, and designs that work.
Integrations guide: review sites, Google and other tools
What RepRocket connects to, how each connection works, and what it does not connect to.
Analytics and reporting guide
Where each figure is, a weekly routine for reading them, and how to export them.
Email guide: alerts and follow-ups
The two emails RepRocket sends for you, who gets them, and how to write a good follow-up.
Team management guide: locations, users and roles
How accounts, locations and roles fit together, and setups for shops, branches, franchises and agencies.
White label guide
Put your logo, color and domain on the sign-in screen and dashboard for your people and clients.
Step-by-step tutorials
Tutorial: build a custom routing flow
Give 3-star customers a path of their own, step by step, keeping review links on every path.
Tutorial: export ratings to a spreadsheet or CRM
Export ratings as CSV, import them into a spreadsheet or CRM, and keep them up to date.
Tutorial: run a QR card campaign for Google reviews
Design, print and place QR cards, then read after two weeks whether they are working.