RepRocket
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Troubleshooting

Password reset and account recovery

Choose a new password with the link or code we email you, and other ways back in.

2 min read

If you have forgotten your password, you can choose a new one with an email we send you. It takes a minute.

Reset your password

  1. Open the sign-in screen and press Forgot password?.
  2. Enter the email address you sign in with and press Send reset email.
  3. Open the email. It has a link and a 6-digit code. Either:
    • open the link, then choose a new password; or
    • enter the code and your new password on the screen where you asked for the email.
  4. Your new password must be at least 8 characters. Once it is saved, you are signed in.

For your security, the screen says the email is on its way whether or not the address has an account.

The email has not arrived

  • Wait a minute, then check your spam or junk folder.
  • Check that you typed the address you sign in with.
  • Press Send a new code. You may have to wait a short while before you can ask again; the button shows how long.
  • If the link says it has expired or was already used, ask for a new email and use the newest one.

Change your password while signed in

  1. Open Settings → Profile.
  2. Under Password, enter the new password twice. It must be at least 8 characters.
  3. Save. You stay signed in on this device.

You were added by someone else

If an Admin owner or Admin added you to their account and you had no login before, they chose a starting password for you. Sign in with it, then change it in Settings → Profile. If you have lost it, use Forgot password? as above.

If you already had a login, your password did not change when you were added. Sign in as usual; the new account appears in the location switcher.

Signing in on an agency's own domain

If you sign in at your agency's own address, the reset works the same way. Enter the code from the email on the screen you are on. The link in the email may finish on reprocket.app instead; your new password works on both.

Your email address

Your sign-in email cannot be changed in Settings → Profile. To change it, contact us from that address.

If you think someone else has your password

  1. Reset your password straight away, using the steps above.
  2. If you cannot get in, contact us from the email address on the account.
  3. If you are the Admin owner, check Users for people you do not know, and remove them.

Contact us

If none of this works, email support@reprocket.app from the address you sign in with, and say what you have tried. We will never ask for your password.

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